• Jon Brinsmead


I’ve just passed my ITIL Version 4 foundation (August 2019).

There are some major implications for IT organisations arising from this version of ITIL – which represents a big shift from the ‘2011/Version 3’ approach – here are my notes for interested parties:

1) Staff – the ITIL training road map is changing and a new set of qualifications and goals is being made available. How will staff training plans be affected by this?

2) Processes – the ITIL version 4 materials changes the older (Version 3) approach with a greater emphasis of value stream management, and revisions changes and additions to the service management practices – which ones should organisations adopt and when?

3) Tooling – existing service management tools probably don’t address these changes in their configuration or workflows at present – what are your suppliers plans to incorporate these and what implications does this have?

I’m very happy to discuss this in more detail with you.

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